Frequently Asked Questions
Q: Who is HPA?
A: Health Plan Advocate (HPA) is a wellness and health management group founded in 2001. Our goal is to help our members obtain and maintain good health. We are provided by your employer to help you cope with a complex and often bewildering health care system.
Q: How can HPA help me?
A: We are here to assist you with your health care needs. HPA can help you choose a provider, arrange medical services, research questions about your health concerns, assist with billing questions, and help with health claim coverage and prescription questions. We also have exercise experts, and registered dietitians on staff to assist with your goals and answer your questions.
Q: When should I call HPA?
A: When you have a question about your wellness program, medical care or your health plan benefits; when inpatient or major outpatient hospital services are scheduled. HPA will help you understand how to receive the maximum benefit under your plan; whenever you or a family member is faced with a serious injury or illness.
Q: Is there a fee for me to use your services?
A: No. There is no additional charge or co-pay for using our services. HPA is an additional employee benefit provided by your employer as part of your health care coverage.
Q: How do I contact you?
A: Our staff is available Monday – Friday, 8 AM – 5 PM EST. If you are a part of the nurse advocacy program, please reference your insurance card for the appropriate number. We can also be reached via email at firstname.lastname@example.org. Otherwise, you can call 866.680.4859. All emails are responded to as quickly as possible and no longer than one business day.
Q: Is any of my personal information shared with my employer?
A: No. Every member’s information is completely confidential. Under no circumstances will your information be shared with anyone without your written approval.
Q: Are you an insurance company?
A: No, HPA is not an insurance company. We are an additional employee benefit that focuses on a positive approach to managing utilization and to help members achieve wellness and positive clinical outcomes.
Q: How do I become a member?
A: HPA is an additional employer sponsored benefit that is offered to employees and their families as part of their benefit package.